Refund Policy

Last updated: October 2, 2026

We want you to be happy with Rubric. If it isn’t working for you, here’s how refunds work.

1. First purchase

If you’re new to Rubric, you can request a full refund within 14 days of your first payment. Just email us. No long explanation needed.

2. Renewals

Monthly renewals aren’t refundable once the new billing period has started, except where the law requires it. To avoid being charged for the next month, cancel before your renewal date.

3. Cancelling

You can cancel your subscription anytime. You’ll keep access until the end of the period you’ve already paid for, and you won’t be charged again.

4. Billing problems

If you were charged twice, charged after cancelling, or something went wrong on our side, contact us and we’ll fix it and refund the incorrect charge.

5. How to request a refund

Email help.rubric@gmail.com with the email address you used to purchase. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.